We have detected an increase in bounced emails sent to agent email addresses hosted by Microsoft (Outlook, Office 365, or a custom domain running on Microsoft 365). Emails to your clients are not impacted and we have rerouted most agent emails through a different sending domain to fix the issue.
In order to manage the email volume as we reroute traffic, we have temporarily paused the courtesy copy email to agent for alerts with the setting "Send copy to myself" (the client email will be sent as normal). In the meantime, please view your dashboard live feed to see any emails sent to your clients.
We are engaging with our email providers and with Microsoft to further remediate the issue and apologize for any inconvenience.
