We’re currently experiencing a delay in background processes due to an ongoing Heroku (Salesforce) platform outage. This is affecting the delivery of automated alerts, including:
This is also affecting some background jobs involved with syncing data from external services, like Follow Up Boss.
We are actively monitoring the situation and will resume all tasks once Heroku services are stable. No data has been lost, and all delayed tasks will be processed as soon as we’re able to reconnect.
You can track Heroku’s incident updates:
https://status.heroku.com
https://status.salesforce.com/generalmessages/10001540
We’ll provide another update as soon as we have more information.
Thank you for your patience.
